Help & support

Email support@petcast.app. A real person answers, usually within two business days.

Your subscription

How do I cancel?

On iPhone, open Settings, tap your name, then Subscriptions, then Petcast, and tap Cancel Subscription. You keep access until the end of the period you've paid for. Deleting the app doesn't cancel the subscription.

How do I get a refund?

Your app store handles billing, so refunds are requested from it. On iPhone, go to reportaproblem.apple.com.

Your art

When does new art arrive?

By the time you choose in Settings (7:00 a.m. unless you change it), in your local time zone.

The art doesn't look like my pet

Add a few more clear photos of that pet from different days, and check the "How they look" description on the pet's page. You can tap "Redraft from photos" to rewrite it. A thumbs down with a note also helps us improve.

Can I choose the art styles?

Yes. In Settings → Art styles, switch styles on or off, or describe your own. Press and hold a style to make today's art in it.

How do I make it my wallpaper every day?

On iPhone, in the Shortcuts app, create a daily Time of Day automation that runs Get Today's Petcast, then Set Wallpaper Photo. The app walks you through it in Settings → Use as wallpaper every day.

How do I get it on my Apple Watch?

On iPhone, turn on Settings → Auto-save new art to Photos. If you give Petcast full Photos access, new art goes into a "Petcast" album: in the Watch app on your iPhone, sync that album and choose a Photos watch face. With add-only access, art is saved to your library instead, so you can add it to a shared or favorites album yourself.

The widget is blank

Open Petcast once so it can fetch today's art, then wait a minute. If it's still blank, remove the widget and add it again.

Your household

How do I invite someone?

Settings → Household → Invite. They install Petcast, tap "Join my household" and enter your code.

How do I leave a household?

Settings → Household → Leave. You'll start a fresh household of your own.

Your data

How do I delete my account?

Settings → Delete my account. If you're the last person in your household, its pets, photos and art are deleted too. See the Privacy Policy for details.

What do the AI services see?

The pet photos you pick, your pets' details, your town and the weather. Never your name, email or account. Read more in the Privacy Policy.

Report a problem

To report a shared picture, a bug or anything else, email support@petcast.app. For a shared picture, include its link.